Privacy policy

Who processes your data

Data controller: Sergi Gris Blázquez, Tax ID (NIF) 47575219H, Ctra. de Barcelona, 240, 08291 Ripollet. Contact: hola@clauinstal.com or 674 68 28 89.

What data we collect

• Name, phone number and, if you give it to us, email address.
• Town, the service you need, what is happening and when it suits you for us to call.
• The photos you attach. Before they are sent, your browser reduces their size and removes their internal data (including GPS location).
• Cookie-free visitor statistics: which pages are viewed, which website people arrive from, the country and the type of device. They do not identify you.

What we use it for

To manage your request: to understand what you need, contact you, assign you a professional in your area and follow up on the work. Visitor statistics, to understand how the website is used overall and improve it. We do not use it for advertising or sell it to anyone.

Legal basis

Your consent when you submit the form, and the taking of pre-contractual steps at your request (Article 6(1)(a) and 6(1)(b) of the GDPR). For visitor statistics, our legitimate interest in knowing how the website is used (Article 6(1)(f) of the GDPR).

Who else sees it

• The professional or company in our network that handles your request.
• Providers that supply us with technical services, under a data processing agreement: Google Cloud (website hosting, servers in the Netherlands), Supabase (database and photos, servers in Ireland), Resend (sending emails, servers in Ireland) and Cloudflare (domain, email and visitor statistics). Where any of them processes data outside the European Economic Area, it does so with the safeguards required by the GDPR (standard contractual clauses or the EU-US Data Privacy Framework).

How long we keep it

Photos are deleted automatically 90 days after the request is closed, and copies of automatic emails after 90 days. All other data is kept for as long as the relationship lasts and, after that, for as long as legal obligations require.

Your rights

You can request access, rectification, erasure, objection, restriction or portability by writing to hola@clauinstal.com. If you believe we have not handled your request properly, you can lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos, aepd.es).

Security

Only the authorised team can access requests, using a username and password. Photos are stored in a private space and are viewed through links that expire after a few minutes.